Shipping Policy

Shipping Destinations

LORCHIC currently ships to customers in selected destinations across the following regions:

• North America
• Europe
• United Kingdom
• Australia
• New Zealand

Shipping availability may vary by destination. If shipping is available to your address, the applicable shipping option and cost will be shown during checkout before payment is completed.

Shipping Rates

We offer free standard shipping on orders over US$69.

For orders under US$69, a flat standard shipping fee of US$4.99 applies.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Processing time is separate from transit time and begins after your order and payment have been successfully received.

During high-volume periods, promotions, or holidays, processing may occasionally take longer than usual.

Estimated Delivery Time

Once your order has been processed and handed over to the shipping carrier, standard transit time is typically 5–9 business days.

Processing time and transit time are separate. The estimated total delivery time is therefore approximately 6–12 business days from the time your order and payment are successfully received.

Order Tracking

Once your order has shipped, we'll send you a shipping confirmation email with your tracking information.

You can use the tracking number provided to follow your package and check its latest delivery status.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update. Tracking information may not appear immediately after your package has been handed over to the carrier.

Orders Shipped in Multiple Packages

In some cases, items from the same order may be shipped separately depending on product availability and fulfillment arrangements.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers for each package.

You will not be charged additional standard shipping fees simply because LORCHIC divides your order into multiple packages.

Shipping Address & Order Changes

Please make sure your full shipping address, postal code, apartment or unit number, and contact information are accurate before submitting your order.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or a package being returned by the carrier.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address or order can be changed once it has entered the fulfillment process or has already shipped.

Customs, Duties & Taxes

Orders shipped across international borders may be subject to customs duties, import taxes, or clearance fees imposed by the destination country or local authorities.

Unless otherwise stated during checkout, these charges are not included in LORCHIC product prices or standard shipping fees and are the responsibility of the recipient.

Customs procedures may also occasionally affect delivery times.

Delayed or Lost Packages

If your tracking information has not updated for an extended period, your package is significantly delayed, or you believe your shipment may have been lost in transit, please contact our Customer Care team.

We will review the available tracking information and, when appropriate, work with the shipping carrier to investigate the delivery status.

Damaged Packages

If your order arrives damaged, please contact our Customer Care team as soon as possible.

To help us review the issue, please include:

• Your order number
• Photos of the damaged item
• Photos of the outer shipping package, if available
• A brief description of the issue

Eligible damaged-item requests will be handled in accordance with our Return & Refund Policy.