Return & Refund Policy

30-Day Return Policy

We accept eligible return requests made within 30 days after your order is delivered.

This return window applies to eligible returns for both product-related issues and non-quality-related reasons, such as ordering the wrong size or simply changing your mind.

To be eligible, your return request must be submitted within the 30-day return period and the item must meet the return conditions described below.

Return Conditions

For a return to be accepted, the item must be in its original, resalable condition.

• Items must be unworn and unused.
• Items must not have been washed or altered.
• Original tags must remain attached when applicable.
• Items must be returned with their original packaging when applicable.
• Items must be free from stains, odors, makeup, deodorant, pet hair, or other signs of wear.

We reserve the right to decline a return if the item does not meet these conditions.

Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged during shipping, incorrect, or materially different from what you ordered, please contact us within 30 days after delivery.

Please provide your order number along with clear photos of the item and a brief description of the issue so our team can review your request.

For approved returns caused by a product defect, shipping damage, or an error by LORCHIC, LORCHIC will cover the applicable return shipping cost.

Changed Your Mind or Ordered the Wrong Size?

No problem. If you've changed your mind, ordered the wrong size, or no longer want an item, you may request a return within 30 days after delivery as long as the item meets our return conditions.

For these non-quality-related returns, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are not refundable for non-quality-related returns.

Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

How to Start a Return

Before sending any item back, please contact our Customer Support team at service@lorchic.com.

To help us process your request, please include:

• Your order number
• Your name and contact information
• The item you would like to return
• The reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Once your return request has been reviewed and approved, our Customer Support team will provide the appropriate return address and return instructions.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, condition, or sale-related reasons.

Returns may not be accepted for:

• Items returned more than 30 days after delivery
• Items that have been worn, washed, altered, or damaged after delivery
• Items with original tags removed when tags were provided
• Items showing stains, odors, makeup, deodorant, or other signs of wear
• Underwear, intimate apparel, or other hygiene-sensitive items once opened or worn
• Items marked as Final Sale or otherwise identified as non-returnable at the time of purchase
• Items purchased from sellers or websites other than LORCHIC's official store

If an item arrives defective, damaged, or incorrect, please contact us even if the item would otherwise fall into one of the categories above.

Refunds

Once your return has been received, we will inspect the item and notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Approved refunds are typically processed within 5–10 business days.

After we issue the refund, your bank, credit card provider, or payment provider may require additional time before the funds appear in your account.

Exchanges

Need a different size or received the wrong item? Please contact our Customer Support team before returning your order.

Depending on product availability and the reason for your request, our team will provide the appropriate next steps for an exchange or replacement.

For defective, damaged, or incorrect items, we will work with you to arrange an appropriate replacement when applicable.

Return Packages & Tracking

When returning an item at your own expense, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your refund has been completed.

LORCHIC cannot confirm receipt of a customer-arranged return until the package has been delivered to the return location provided by our Customer Support team.