Contact

LORCHIC Customer Care

Let's Talk.

Have a question about your order, sizing, shipping, returns, or anything else? We're here to help.

Get in Touch

We're here when
you need us.

Whether you're checking on an order, figuring out your size, or just need a little help, send our Customer Care team a message and we'll help you with the next step.

Customer Care

Contacting Us About an Order?

Include your order number and the email address used at checkout so we can find your order and help you faster.

Quick Help

You might find your answer here.

Looking for shipping, return, or order information? Start with the links below.

01

Shipping & Delivery

Find shipping rates, processing times, delivery estimates, tracking information, and more.

Shipping Policy →
02

Returns & Refunds

Learn about our 30-day return window, return conditions, return shipping, and refund process.

Return Policy →
03

Your Order

Check your account or use the tracking link in your shipping confirmation email for the latest delivery updates.

View Account →

Still Need Help?

Send Us a Message.

Can't find what you're looking for? No worries. Reach out to our Customer Care team and tell us how we can help.

Good to Know

A Few Quick Answers.

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is confirmed. Transit time begins after your order has been shipped.

How can I track my order?

Once your order ships, we'll send you a shipping confirmation email with your tracking information. Please allow some time for the carrier's tracking system to update.

Can I return something that doesn't work for me?

Eligible items can be returned within 30 days after delivery, provided they meet the conditions listed in our Return & Refund Policy.

What should I include when contacting you about an order?

Please include your order number and the email address used for your purchase. If you're contacting us about a damaged or incorrect item, photos will also help us review the issue.

What if my package is delayed?

Check your tracking information first for the latest carrier update. If your package has not updated for an extended period or appears to be significantly delayed, contact our Customer Care team with your order number and we'll help review the shipment status.